1. Scope
This Privacy Policy applies to personal information collected through the Leverage Labs Inc. website, project intake forms, email or phone communications, and service engagements. It does not apply to third-party websites, services, or applications that we do not own or control.
By using our website or services, you acknowledge the practices described in this Privacy Policy and our Terms of Service.
2. Information We Collect
We collect information in the following categories:
- Information you provide directly: name, email address, phone number, company details, and project-related information you submit through contact or intake workflows.
- Diagnostic questionnaire data: service interests, project goals, budget range, timeline, infrastructure and software context, and related responses submitted through our diagnostic flow.
- Communications data: records of emails, calls, support requests, and attachments or content you provide.
- Technical and usage data: IP address, browser/device attributes, referring URLs, pages viewed, and interaction timestamps generated through normal operation logs.
- Marketing preferences: communication opt-ins, opt-outs, and channel preferences (including SMS preferences, if applicable).
3. How We Use Information
We use personal information to:
- Respond to inquiries and provide requested information.
- Evaluate project fit, prepare proposals, and deliver services.
- Operate, maintain, and improve our website, workflows, and support quality.
- Send service-related updates and administrative notices.
- Send marketing communications when permitted by law or with consent.
- Protect against fraud, abuse, security incidents, and legal violations.
- Comply with legal obligations and enforce our contractual rights.
5. Service Providers and Processors
We use third-party vendors for infrastructure, communications, and workflow operations. For example, diagnostic form submissions may be processed through a form-ingestion endpoint (including Google Apps Script-based intake, when enabled).
Vendors receive only the information required to perform contracted services and are expected to protect information consistent with applicable confidentiality and security obligations.
6. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, including project delivery, account management, legal compliance, dispute resolution, and recordkeeping obligations.
Retention periods vary by data type and context. When information is no longer required, we delete, anonymize, or securely archive it according to business and legal requirements.
7. Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.
No method of transmission or storage is fully secure. You should use caution when transmitting sensitive data and contact us immediately if you believe your information has been compromised.
8. International Data Transfers
We are based in the United States and may process information in the United States or other countries where our service providers operate. Data protection laws in those countries may differ from those in your jurisdiction.
Where required, we use contractual, organizational, and technical safeguards to support lawful cross-border data handling.
9. Your Privacy Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, or portability of personal information, or to object to or restrict certain processing.
You can opt out of marketing emails at any time using unsubscribe links or by contacting us. To submit a privacy request, email [email protected]. We may need to verify your identity before completing certain requests.
10. Cookies and Tracking Signals
We may use essential technical mechanisms required to operate our website and improve reliability. As of the effective date of this policy, we do not use third-party advertising cookies for cross-site behavioral ad targeting.
Browser settings may allow you to limit cookies and similar technologies. Some functionality may be affected if these controls are disabled.
11. Children's Privacy
Our services are intended for businesses and professionals and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate action.
12. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing personal information.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updated, we will revise the effective date at the top of this page. Material changes may also be communicated through additional notice where required.
14. Contact and Requests
Questions, privacy requests, or compliance inquiries can be sent to:
Leverage Labs Inc.
Email: [email protected]
Phone: (534) 216-8008